Technical Support
When your customers have technical questions, who answers for you? Partner with Start and the answer is, “We do.”
Capabilities:
Start Technical Support provides outsourced services for 75+ independent telcos and other businesses across the Southeast. Our Center operates 24/7/365 with a team of over 100 agents, trainers, and supervisors.
Today’s dependence on technology to stay ahead calls for swift troubleshooting guidance to maintain customer satisfaction and loyalty. Start’s knowledgeable Technical Support agents are at the ready to troubleshoot technical issues related to:
- Internet
- VoIP
- Web Hosting
- Prepaid Wireless
- IPTV
- Domain Name Registration and Set-up
- Dial-up Accelerators
- Antivirus/Antispam programs
- Content Filtering
- Newsgroups
- Game Consoles
- Satellite (specialty)
Tech Support
“Live” USA-based customer care for:
- Internet
- Web Hosting
- IPTV
- Satellite (specialty)
Inbound
- Afterhours Customer Service Support
- Answering Service
- Third-Party Verification services
- Chat Support
- Technical
- Customer Service
- Order Entry
Outbound
- Research
- Market Research
- Customer Satisfaction
- Customer Performance
- Exit Surveys
- Secret Shopping
- Permission Requests (cable TV, network upgrades, etc.)
- Sales Lead Generation services
- Sales Lead Qualification services
- Direct Sales
- New Accounts
- Account Penetration
- Discount Recovery
- Collections
Answering Service
Every day it becomes more important to be available to your customers when they need you most. Day or night, holidays or times of heavy call volumes, when you can’t be there to take the call – we can. Start Customer Care Center offers a practical, efficient and affordable solution to your answering service needs. Our answering service allows you to remain available to your customers – always.
At Start Customer Care Answering Service
WE HAVE:
Unlimited Message Delivery
- Unlimited Message Delivery
- All US-based, Available 24/7/365
- Over 40 years in communications experience
- Professional, Bilingual Agents (English & Spanish)
Full Account Customization
- Personalized Greetings
- Detailed Account Scripting
- Office-Specific Information
- Dedicated Dispatch Agents
- Programmed On-Call Schedule
Multiple Message Delivery & Retrieval Methods
- Fax
- Daily Message Summaries
- Mobile Texting
- Digital & Alpha Pager
- Voice Mail & Voice Store
- Verbal Relay
Telecommunications
- Advanced Technology
- All Calls are Recorded
- Telco-grade Generator and Backup Systems
- Emergency Preparedness
Customer Care
Start Inbound & Outbound Care Center offers a variety of calling services for telco, B2B, financial, medical, and consumer clients. We provide the best in customer service, after-hours support, sales, research, and lead generation services.
Our US-based Customer Care department will provide the quality service and attention needed to keep your business thriving and your customers happy.
Inbound
- After-hours Customer Service Support
- Answering Services
- Third-Party Verification services
- Chat Support
- Technical
- Customer Service
- Order Entry
Outbound
- Research
- Market Research
- Customer Satisfaction Surveys
- Customer Preference Surveys
- Exit Surveys
- Secret Shopping
- Permission Requests (cable TV, network upgrades, etc.)
- Sales Lead Generation services
- Sales Lead Qualification services
- Direct Sales
- New Accounts
- Account Penetration
- Disconnect Recovery
- Collections
Wholesale Services
At Start Advertising & Marketing
We Offer:
Full service, in-house
- Content writers, designers, code writers, online media and SEO experts.
- Our Customer Care Center supports live chat and click-to-call, so your customers can reach you faster.
A do-whatever-it-takes approach
- Refresh, rebuild…No Problem!…Whatever you need.
- Just need support? We’ll support your site regardless of who designed it or where it’s hosted.
- No contracts, no monthly agreements required … but available if you want that assurance. Just call when you need us.
Talent you can work with. Experience you can trust.
- We are here to help you build your business. (That’s been our business for over 40 years.)